POLICIES
RETURN & REFUND POLICY
At Black Star Athletics, we strive to ensure every customer is completely satisfied with their purchase. If, for any reason, you are not fully satisfied with your order, please contact us directly with your order number and details regarding the product in question.
Our team is committed to making the resolution process as smooth and efficient as possible. Please note that any discrepancies or issues must be reported within 30 days of receiving your order. Requests submitted after this period may not be eligible for review or resolution.
SHIPPING POLICY
All orders are currently processed using USPS Priority Mail, FedEx, or UPS, with a standard shipping charge applied. Expedited shipping is available upon request for an additional fee.
For custom orders, shipping will occur only after all items in the order are completed and the invoice has been paid in full.
Please note:
Black Star Athletics is not responsible for shipping delays caused by factors beyond our control, including but not limited to inclement weather, incorrect or incomplete shipping addresses, carrier delays, or holiday schedules.
If there is any issue with your order upon delivery, please contact us immediately so we can address the concern in a timely manner.
PAYMENT METHODS
We accept the following forms of payment:
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PayPal
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Debit cards
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Credit cards
Please note: We do not accept e-checks.
If you are placing an order on behalf of a school or institution, a valid Purchase Order (PO) must be provided at the time of ordering.
All orders must be paid in full prior to the start of production. This includes uniforms, jerseys, pants, and other custom apparel. Once payment is received (or a PO is on file for approved schools), your production timeline will begin.